Birdeye
The all-in-one Experience Marketing platform.
Overview
Birdeye is a comprehensive customer experience and reputation management platform that helps businesses connect with customers, get more reviews, and improve their online presence. It offers a wide range of tools, including review generation, messaging, surveys, and listings management. It serves as a powerful tool for collecting and leveraging customer feedback as evidence.
✨ Key Features
- Review generation and management
- Unified messaging inbox (webchat, text, social)
- Customer surveys (NPS, CSAT)
- Listings management
- Referral and loyalty programs
- Competitive benchmarking
🎯 Key Differentiators
- All-in-one platform for customer experience and reputation management
- Unified messaging inbox for all customer communications
- Strong feature set for multi-location businesses
Unique Value: The all-in-one platform to turn customer feedback into a powerful engine for business growth.
🎯 Use Cases (4)
✅ Best For
- Sending automated review requests via SMS and email
- Managing all customer conversations from a single inbox
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Simple, standalone testimonial widgets
- B2B-focused case study creation
🏆 Alternatives
Offers a much broader set of tools than simple review generation platforms, including messaging, surveys, and listings management, making it a more comprehensive solution for customer experience.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All paid plans tier)
🔒 Compliance & Security
💰 Pricing
Free tier: N/A
🔄 Similar Tools in Customer Evidence
UserEvidence
A customer voice platform that automates social proof for GTM teams....
Testimonial.to
A tool for collecting and displaying text and video testimonials....
Vocalvideo
A platform for collecting, editing, and sharing video testimonials....
Gong
A revenue intelligence platform that captures and analyzes customer interactions....
Senja.io
A tool to collect, manage, and showcase customer testimonials....
Boast.io
A platform for collecting video testimonials, online reviews, and customer feedback....