BMC Helix
The Future of Service and Operations Management.
Overview
BMC Helix is a cloud-native platform that combines IT Service Management (ITSM) and IT Operations Management (ITOM) with AIOps capabilities. It helps organizations to proactively manage their IT services, automate operations, and deliver a better user experience.
✨ Key Features
- AIOps
- IT Service Management (ITSM)
- Discovery and Dependency Mapping
- Service Monitoring
- Cloud Cost Management
- Automation
🎯 Key Differentiators
- Deep expertise in IT management
- Cognitive automation capabilities
- Containerized, microservices-based architecture
Unique Value: An integrated, AI-powered platform to transform IT service and operations management from reactive to proactive.
🎯 Use Cases (4)
✅ Best For
- Modernizing IT service and operations management in large enterprises
- Proactive and predictive incident management
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small businesses with basic IT management needs
🏆 Alternatives
Offers a more comprehensive and integrated suite of ITSM and ITOM capabilities compared to point solutions.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All tiers tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
📊 Market Info
Customers: NA
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