CentralSquare Citizen Engagement
Make Citizen Engagement Easier For Everyone.
Overview
CentralSquare's Citizen Engagement solution provides a connected, self-service platform for local governments. It allows citizens to report issues, make payments, and find information 24/7 from any device. The goal is to reduce staff workload from phone calls and manual processes while improving transparency and community trust.
✨ Key Features
- 24/7 Self-Service Portal
- Service Request Management
- Integrated Payment Processing
- Real-Time Status Updates
- Cross-Department Integration
🎯 Key Differentiators
- Strong focus on public safety and public administration integration
- Broad portfolio of solutions for local government
- Large installed base of customers
Unique Value: Offers a single, integrated platform from one vendor for citizen engagement, public administration, and public safety, creating a unified data environment.
🎯 Use Cases (4)
✅ Best For
- Providing a unified online portal for various citizen services.
- Reducing call volume and manual data entry for government staff.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Agencies looking for a best-of-breed, standalone mobile 311 application.
🏆 Alternatives
Provides deeper integration with public safety (911, CAD, RMS) systems than most other civic service platforms.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
🔄 Similar Tools in 311 & Service Request
Salesforce Government Cloud
A CRM platform for government agencies to manage constituent services and improve transparency....
CivicPlus SeeClickFix 311 CRM
A 311 and service request management tool focused on resident engagement and efficient workflow....
Granicus govService
A low-code digital service creation and request management platform for government....
Accela Civic Platform
A platform for government agencies to manage service delivery, from permitting to service requests....
OpenGov Cartegraph
An enterprise asset and work management system that includes service request capabilities....
Microsoft Dynamics 365 for Government
A suite of intelligent business applications for government operations and citizen services....