Cityworks (a Trimble Company)
The GIS-centric platform for public asset management.
Overview
Cityworks is a GIS-centric platform for managing public assets, permitting, and licensing. It leverages a local government's existing investment in Esri's ArcGIS to provide a unified system for managing workflows. Service request management is a core component, allowing agencies to link citizen reports directly to assets on the map.
✨ Key Features
- GIS-Centric Platform (Esri ArcGIS)
- Public Asset Management
- Work Order Management
- Service Request Management
- Permitting, Licensing, and Land Management
🎯 Key Differentiators
- Native, seamless integration with Esri ArcGIS
- GIS-centric approach to asset and work management
- Strong reputation in public works and utilities sectors
Unique Value: Maximizes the value of a government's investment in GIS by making it the authoritative system of record for managing assets, service requests, and work orders.
🎯 Use Cases (4)
✅ Best For
- Managing assets and work for organizations that have standardized on Esri's GIS platform.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Organizations not using Esri ArcGIS.
🏆 Alternatives
Offers a much deeper and more native GIS integration than competitors who use GIS as a secondary, mapped layer.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
🔄 Similar Tools in 311 & Service Request
Salesforce Government Cloud
A CRM platform for government agencies to manage constituent services and improve transparency....
CivicPlus SeeClickFix 311 CRM
A 311 and service request management tool focused on resident engagement and efficient workflow....
Granicus govService
A low-code digital service creation and request management platform for government....
Accela Civic Platform
A platform for government agencies to manage service delivery, from permitting to service requests....
OpenGov Cartegraph
An enterprise asset and work management system that includes service request capabilities....
Microsoft Dynamics 365 for Government
A suite of intelligent business applications for government operations and citizen services....