CivicPlus SeeClickFix 311 CRM
The responsive 311 CRM software for government.
Overview
CivicPlus' SeeClickFix is a 311 CRM solution that enables residents to report non-emergency issues and request services through a mobile app and web portal. It provides government staff with tools to manage, track, and respond to these requests, aiming to improve communication, efficiency, and data-driven decision-making.
✨ Key Features
- Mobile App for Residents (SeeClickFix)
- Request Routing and Workflow Automation
- GIS Mapping of Requests
- Omnichannel Inbox
- Duplicate Request Management
- Performance Analytics
🎯 Key Differentiators
- Strong focus on the citizen-facing mobile experience
- User-friendly interface for both residents and staff
- Part of the broader CivicPlus platform of government websites and services
Unique Value: Empowers citizens to be the 'eyes and ears' of the community, fostering collaboration and improving service delivery through an easy-to-use mobile platform.
🎯 Use Cases (4)
✅ Best For
- Managing public-facing service requests for local governments.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Complex federal government case management.
🏆 Alternatives
Often considered more user-friendly and modern than some legacy government software systems.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
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