ConnectWise Manage
The leading business management platform for TSPs.
Overview
ConnectWise Manage (now part of ConnectWise PSA) is a leading Professional Services Automation (PSA) platform designed for Technology Solution Providers (TSPs). It integrates a wide range of business functions, including help desk and customer service, sales, marketing, project management, and billing, into a single system. It serves as a centralized hub for TSPs to manage their operations, improve accountability, and drive profitability.
✨ Key Features
- Service Ticketing and Help Desk
- Time Tracking and Billing
- Project Management
- Sales and CRM
- Procurement and Inventory Management
- Service Level Agreement (SLA) Management
- Reporting and Analytics
- Client Portal
🎯 Key Differentiators
- Mature and feature-rich platform
- Extensive ecosystem of integrations (The IT Nation)
- Deeply integrated with the ConnectWise suite of products
- Strong community and user group support
Unique Value: ConnectWise Manage provides a single source of truth for TSPs, enabling them to achieve greater accountability, operational efficiency, and profitability by managing their entire business on one platform.
🎯 Use Cases (3)
✅ Best For
- End-to-end business management for TSPs
- Automated billing for agreements and projects
- Integrated service delivery with RMM and remote control tools
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small businesses looking for a simple ticketing system
- Companies outside the technology services industry
- Organizations that prefer a lightweight, easy-to-learn solution
🏆 Alternatives
While it can have a steeper learning curve, ConnectWise Manage offers a more extensive feature set and a larger, more mature ecosystem of integrations compared to many newer competitors.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Premium tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
📊 Market Info
Customers: NA
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