Coveo
The AI-powered experience platform.
Overview
Coveo is an AI-powered platform that provides search, recommendations, and personalization for websites, e-commerce, and customer service. It helps businesses understand user intent and deliver the most relevant content and products. Coveo's knowledge management capabilities are focused on improving customer self-service and agent productivity.
✨ Key Features
- AI-powered search and recommendations
- Personalization engine
- Unified indexing of content from multiple sources
- Analytics and reporting
- Machine learning to improve relevance over time
🎯 Key Differentiators
- Strong focus on AI-powered personalization and recommendations
- Deep integrations with enterprise platforms like Salesforce and ServiceNow
Unique Value: Deliver relevance at scale.
🎯 Use Cases (4)
✅ Best For
- Increasing e-commerce conversion rates
- Improving customer satisfaction and reducing support costs
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Simple internal team wikis
🏆 Alternatives
Coveo offers a more comprehensive and enterprise-ready solution compared to simpler search-as-a-service providers.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
🔄 Similar Tools in AI Knowledge Management
Guru
AI-powered knowledge management that delivers trusted information from your company's scattered docs...
Document360
A knowledge base platform that helps you create, collaborate, and publish a self-service knowledge b...
Slite
A collaborative knowledge base that helps teams organize their work, from meeting notes to company h...
Bloomfire
A knowledge management platform that helps teams find information and share insights....
Helpjuice
A knowledge base software that helps companies deliver instant customer support and improve internal...
Confluence
A team workspace where you can create, collaborate, and organize all your work in one place....