Gainsight CS
The Customer Success and Product Experience Software.
Overview
Gainsight CS is a leading customer success management platform that helps businesses reduce churn, increase retention, and drive growth. It provides a 360-degree view of customers, enabling teams to proactively manage customer health, automate workflows, and deliver personalized experiences. With features like customer health scoring, renewal management, and product experience analytics, Gainsight empowers businesses to optimize the entire customer lifecycle.
✨ Key Features
- Customer Health Scoring
- Renewal Management
- Customer Journey Orchestration
- Product Experience Analytics
- Customer Segmentation
- Automated Playbooks
- Surveys and NPS
- 360-degree Customer View
- Usage Tracking
- AI-powered Insights
🎯 Key Differentiators
- Comprehensive suite of products (CS, PX, Community)
- Strong focus on enterprise-level customers
- Advanced AI and analytics capabilities
Unique Value: A unified platform to manage the entire post-sales customer journey, from success to product experience and community engagement.
🎯 Use Cases (5)
✅ Best For
- Managing complex customer portfolios in large enterprises
- Identifying and mitigating churn risk through health scoring and playbooks
- Driving product adoption through in-app engagements and analytics
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small businesses with very limited budgets
- Teams looking for a very simple, out-of-the-box solution with minimal configuration
🏆 Alternatives
Offers a more comprehensive and integrated solution compared to point solutions that only address one aspect of customer management.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Premier Success Plans tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
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