Granicus govService
Digitize and automate every resident service experience.
Overview
Granicus govService is a platform designed to help governments digitize their services. It combines a low-code form builder, workflow automation, and a customer self-service portal to streamline processes. The goal is to create a single, unified view of citizen requests and automate the backend processes for staff.
✨ Key Features
- Low-code Form Builder
- Workflow Automation
- Self-Service Portal
- Case Management
- Integration Capabilities
- Reporting and Analytics
🎯 Key Differentiators
- Focus on low-code digital service creation
- Strong suite of communication and engagement tools (govDelivery)
- Deep experience in the public sector
Unique Value: Empowers non-technical staff to create and manage digital services, reducing the burden on IT departments and accelerating digital transformation.
🎯 Use Cases (4)
✅ Best For
- Digitizing paper-based forms and workflows.
- Creating online self-service options for citizens.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Organizations needing a simple, out-of-the-box 311 reporting tool without workflow customization.
🏆 Alternatives
Offers a more integrated solution for both service delivery and citizen communication compared to point solutions.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
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