HaloITSM
The All-in-One ITSM Solution.
Overview
HaloITSM is a versatile ITSM solution that provides a wide range of capabilities, including incident management, change management, and service catalog. A core component of the platform is its knowledge base, which allows IT teams and MSPs to create, manage, and share documentation. It supports rich text, attachments, and approval workflows. When combined with its robust Configuration Management Database (CMDB), HaloITSM serves as a powerful tool for documenting services, assets, and procedures.
✨ Key Features
- ITIL-aligned Service Desk
- Knowledge Base Management
- Configuration Management Database (CMDB)
- Incident & Problem Management
- Service Catalog
- Self-Service Portal
- Reporting & Dashboards
🎯 Key Differentiators
- More intuitive and easier to configure than many enterprise ITSM tools.
- All-inclusive pricing without hidden modules.
- Highly praised customer support and implementation.
Unique Value: Provides a full-featured, ITIL-aligned ITSM suite with powerful knowledge management at a more accessible price point and with greater ease-of-use than traditional enterprise competitors.
🎯 Use Cases (4)
✅ Best For
- Building a comprehensive knowledge base to deflect common support tickets.
- Using the CMDB to document relationships between IT assets and services.
- Creating standardized solutions for recurring IT problems.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- MSPs needing a simple, dedicated documentation tool without full ITSM overhead
- Secure password management (lacks a dedicated vault)
🏆 Alternatives
Offers a much broader set of service management features than a pure documentation tool like Hudu, but is less specialized for the specific, structured documentation needs of an MSP.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (N/A tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
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