ManageEngine ServiceDesk Plus
ITIL-ready help desk software.
Overview
ManageEngine ServiceDesk Plus is a full-stack ITSM solution that provides features for incident management, problem management, change management, and IT asset management. It's available as both a cloud-based and on-premise solution, and is designed to be flexible and scalable for businesses of all sizes.
✨ Key Features
- ITIL-ready help desk
- Incident, problem, and change management
- IT asset management
- Service catalog
- CMDB
- Project management
🎯 Key Differentiators
- Comprehensive feature set covering all aspects of ITSM
- Flexible deployment options (cloud or on-premise)
- Integration with the ManageEngine suite of IT management products
Unique Value: ManageEngine ServiceDesk Plus provides a comprehensive and flexible ITSM solution that helps businesses of all sizes manage their IT services and assets, with the option of cloud or on-premise deployment.
🎯 Use Cases (4)
✅ Best For
- Comprehensive ITSM for businesses of all sizes
- Flexible deployment options (cloud or on-premise)
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Organizations that are not invested in the ManageEngine ecosystem
🏆 Alternatives
While it may be most beneficial for businesses already using other ManageEngine products, it offers a more comprehensive and flexible ITSM solution than many of its competitors.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Professional tier)
🔒 Compliance & Security
💰 Pricing
✓ 30-day free trial
Free tier: Up to 5 technicians
📊 Market Info
Customers: 100000+
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