Missive
Team Inbox & Chat. The one app for all your internal and external communication.
Overview
Missive is a communication tool that helps teams manage shared inboxes (like support@ or sales@) and collaborate on customer conversations. It combines email, live chat, social media messages, and internal team chat into one unified application. Users can assign tasks, comment on conversations, and use automation rules to streamline their workflows.
✨ Key Features
- Shared Inboxes
- Team Chat
- Task Management
- Canned Responses
- Rules & Automation
- Collaboration (comments, assignments)
🎯 Key Differentiators
- Combines external (email, social) and internal chat in one view
- Real-time collaborative email drafting
- Powerful automation and rules engine
Unique Value: The only platform that truly unifies team email, chat, and tasks, allowing teams to manage all communication from a single app.
🎯 Use Cases (4)
✅ Best For
- Managing team email without collisions
- Collaborating on customer responses in real-time
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Large-scale, ticket-heavy call centers
- Marketing automation
🏆 Alternatives
While tools like Front focus on the shared inbox, Missive provides a more balanced and integrated experience between external email and internal chat. Unlike Slack, it treats email as a first-class citizen.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Dedicated Support (Business tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: Up to 3 users, 15-day message history
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