MSPbots
Automate Your MSP with Business Intelligence and AI.
Overview
MSPbots is a platform designed to help Managed Service Providers (MSPs) improve productivity and profitability through data-driven insights and automation. It integrates with popular PSA and RMM tools to pull data into interactive dashboards, providing visibility into key metrics. The platform uses 'bots' to automate tasks, enforce processes, and alert teams to issues, such as aging tickets or missed SLAs. While primarily an internal tool, its reporting capabilities can be used to generate client-facing dashboards and reports.
✨ Key Features
- Business Intelligence Dashboards
- Process Automation Bots
- Real-time KPI Tracking
- Technician Performance Management
- Attendance & Time Tracking
- Client-facing Reporting
- AI-driven Insights
🎯 Key Differentiators
- Focus on automation ('bots') in addition to just reporting
- Pre-built solutions and dashboards for common MSP problems
- Integration with Microsoft Teams for alerts and actions
Unique Value: MSPbots goes beyond traditional BI by not only showing you what's wrong in your MSP, but by using bots to automatically fix it, driving real improvements in efficiency and profitability.
🎯 Use Cases (4)
✅ Best For
- Automatically closing stale tickets in a PSA
- Alerting managers when SLAs are at risk of being breached
- Visualizing service desk performance in real-time dashboards
💡 Check With Vendor
Verify these considerations match your specific requirements:
- MSPs looking for a primary client portal or ticketing system
- Companies not using one of the supported PSA platforms
🏆 Alternatives
While tools like BrightGauge are excellent for reporting, MSPbots adds a layer of proactive automation, helping to enforce processes and resolve issues without human intervention.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: Limited to basic dashboards and a few bots.
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