SeeClickFix by CivicPlus
The 311 CRM Solution for Local Governments.
Overview
SeeClickFix is a 311 and citizen request management (CRM) solution that allows residents to report community issues, such as potholes, graffiti, or broken streetlights, via a mobile app and website. The platform provides government staff with a centralized dashboard to manage, track, and respond to these requests, improving communication, transparency, and efficiency.
✨ Key Features
- Mobile Issue Reporting
- Photo and Location (GPS) attachments
- Public and Private Commenting
- Customizable Categories and Workflows
- Staff Management Dashboard
- Integrations with other systems
🎯 Key Differentiators
- Strong focus on the citizen reporting experience
- Robust mobile applications
- Integration with the broader CivicPlus platform
Unique Value: Empowers citizens to be the 'eyes and ears' of the community, while providing government with the tools to efficiently manage and resolve reported issues.
🎯 Use Cases (5)
✅ Best For
- Implementing a city-wide 311 system
- Improving the efficiency of public works crews by routing requests directly to them
- Increasing transparency by showing the status of reported issues on a public map
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Emergency (911) reporting
- Organizations needing a full permitting or financial system
🏆 Alternatives
Offers a more user-friendly and mobile-first experience for citizen reporting compared to traditional CRM systems.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
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