ServiceMax
The Leader in Asset-Centric Field Service Management.
Overview
ServiceMax provides a comprehensive suite of cloud-based applications for asset-centric field service management. The platform is designed for companies that sell, service, and maintain complex equipment. It covers the entire service lifecycle, from contract and warranty management to scheduling, dispatch, parts logistics, and mobile field service execution, all centered around the asset.
✨ Key Features
- Asset 360 for Salesforce
- Work Order Management
- Scheduling and Dispatch
- Service Parts Management
- Contract & Warranty Management
- Mobile Field Service App
- IoT & AI-driven Insights
🎯 Key Differentiators
- Deep focus on asset-centric service.
- Strong capabilities in parts and inventory management.
- Built for complex, industrial service environments.
Unique Value: ServiceMax maximizes equipment uptime and reduces maintenance costs by providing a comprehensive, asset-centric view of service operations.
🎯 Use Cases (4)
✅ Best For
- Managing service contracts and preventive maintenance for medical equipment
- Dispatching technicians to repair heavy industrial machinery
- Tracking parts inventory for a global service organization
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Simple task management for small teams
- Non-asset-centric service businesses (e.g., cleaning services)
🏆 Alternatives
Offers deeper functionality for managing complex equipment and service level agreements (SLAs) than more generic FSM platforms.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Premium Support tier)
🔒 Compliance & Security
💰 Pricing
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