ServiceNow Public Sector
Modernize government operations to deliver better experiences.
Overview
ServiceNow provides a powerful digital workflow platform for large enterprises and public sector organizations. For government, it offers solutions to modernize operations and manage constituent services. This includes managing service requests, automating cross-departmental workflows, and providing self-service portals, all on a single, unified platform.
✨ Key Features
- Digital Workflow Automation
- Constituent Service Management
- Self-Service Portals and Knowledge Base
- Low-code Application Development (App Engine)
- Integration Hub
🎯 Key Differentiators
- Powerful, unified platform for enterprise-wide workflow automation
- Strong roots and capabilities in IT Service Management (ITSM)
- Low-code capabilities for building custom applications
Unique Value: Provides a single platform to automate and connect any process across a government agency, breaking down silos and creating seamless experiences for both employees and citizens.
🎯 Use Cases (4)
✅ Best For
- Automating complex, cross-departmental workflows in large government agencies.
- Modernizing IT and employee service delivery.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small towns needing a simple pothole reporting app.
🏆 Alternatives
Offers a more powerful and flexible underlying workflow engine than traditional CRM systems.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
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