ServiceNow Public Sector Digital Services
Digitize, modernize, and speed the delivery of government services.
Overview
ServiceNow Public Sector Digital Services provides a unified platform for government agencies to manage and automate a wide range of citizen services. It includes pre-built applications and 'playbooks' for common government workflows such as licensing and permits, social benefits, and information requests. By leveraging the broader ServiceNow platform, it offers extensive capabilities for case management, workflow automation, and integration with other systems.
✨ Key Features
- Pre-built playbooks for various government services (e.g., Social Benefits, License and Permit)
- Government-specific data model
- Citizen and agent workspaces
- Low-code development tools for custom applications
- AI and machine learning capabilities
- Omni-channel citizen engagement (portal, virtual agent, etc.)
🎯 Key Differentiators
- Unified platform for IT, employee, and citizen services
- Extensive low-code and pro-code development capabilities
- Strong focus on workflow automation
Unique Value: ServiceNow provides a single platform to connect and automate workflows across the entire government enterprise, from citizen-facing services to internal operations.
🎯 Use Cases (5)
✅ Best For
- Modernizing citizen services for the State of South Dakota
- Digitizing services for the City of Santa Monica
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small municipalities with very limited budgets and no need for a comprehensive platform.
🏆 Alternatives
Unlike point solutions, ServiceNow offers a holistic platform that can address a wide range of digital transformation needs within a government organization.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
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