Tyler Technologies Enterprise Service Requests
Connecting communities.
Overview
Tyler Technologies provides a wide range of software solutions for the public sector, spanning ERP, public safety, and civic services. Their Enterprise Service Requests module integrates with their other systems to allow for the tracking and management of citizen inquiries and issues, often tying them to financial, asset, and land management data.
✨ Key Features
- Centralized Service Request Tracking
- Integration with ERP and Asset Management
- Mobile Access for Staff
- Citizen Self-Service Portal
- Workflow Automation
🎯 Key Differentiators
- Breadth of integrated solutions across all areas of local government
- Long-standing reputation and large customer base in the public sector
- Deep domain expertise in government processes
Unique Value: Provides a single-vendor solution for nearly all of a local government's software needs, ensuring tight integration and a unified data model.
🎯 Use Cases (4)
✅ Best For
- Managing service requests within a unified Tyler Technologies software ecosystem.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Organizations seeking a lightweight, standalone 311 mobile app.
🏆 Alternatives
Offers a much broader suite of integrated applications than point solutions focused only on CRM or service requests.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (Varies tier)
🔒 Compliance & Security
💰 Pricing
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