UserTesting
Human insight for the win.
Overview
UserTesting allows businesses to see and hear the experiences of real people as they engage with websites, apps, prototypes, and more. The platform provides video recordings of users speaking their thoughts aloud as they complete tasks. This qualitative feedback is invaluable for understanding user behavior, identifying usability issues, and validating design concepts.
✨ Key Features
- Video recordings of user sessions
- Access to a global panel of testers
- Targeting by demographics and other criteria
- Unmoderated and moderated testing
- Template gallery for common tests (e.g., first impressions, usability)
- Highlight reels and transcription services
🎯 Key Differentiators
- Large, diverse panel of testers available on-demand.
- Fast turnaround time for getting feedback.
- Comprehensive platform with a wide range of testing capabilities.
Unique Value: Provides fast, direct access to the voice of the customer, enabling businesses to build better products and experiences based on human insight.
🎯 Use Cases (5)
✅ Best For
- Testing a new website design with target users before launch to identify usability problems.
- Getting feedback on a new feature prototype to validate the concept.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Large-scale quantitative surveys.
- SEO or web traffic analysis.
🏆 Alternatives
Offers a larger and more established panel of testers compared to many newer competitors, providing faster results for a broader range of demographic needs.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Paid plan tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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