Zoho Assist
Remote support and unattended remote access software.
Overview
Zoho Assist is a comprehensive remote support solution designed for IT help desks, MSPs, and customer support teams. It offers both on-demand remote support and unattended remote access. A key advantage is its seamless integration with other Zoho products like Zoho Desk and Zoho CRM, providing a unified platform for customer engagement and support. It is known for its affordability and robust feature set.
✨ Key Features
- On-Demand Remote Support
- Unattended Remote Access
- Session Recording
- File Transfer
- Rebranding and Customization
- Diagnostic Tools
- Screen Sharing
🎯 Key Differentiators
- Affordable pricing
- Seamless integration with the Zoho ecosystem
- Strong feature set for the price
Unique Value: Provides a feature-rich, highly secure remote support solution at an industry-leading price, with native integrations into a full business operating system (Zoho).
🎯 Use Cases (3)
✅ Best For
- Integrating remote support directly into a Zoho Desk ticketing workflow.
- Managing a large number of unattended computers for routine maintenance.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Users who need an on-premises solution.
🏆 Alternatives
Offers a more integrated experience for users of other Zoho products and is often more affordable than standalone competitors with similar features.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 15-day free trial
Free tier: 1 remote support technician, 5 unattended computers.
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