FullStory
The only DXI platform that combines deep analytics, session replay, and collaboration tools to help you solve problems, find answers, and optimize digital experiences.
Overview
FullStory captures all user interaction data on a website or app, providing a complete, pixel-perfect replay of every user session. It combines this qualitative data with robust analytics, error tracking, and funnel analysis to help teams understand and improve the digital experience.
✨ Key Features
- Session Replay
- Click Maps and Heatmaps
- Conversion Funnels
- Frustration Signals (Rage Clicks, Error Clicks)
- Dev Tools and Console Log Recording
- User Segmentation
🎯 Key Differentiators
- Autocapture of all data for retroactive analysis
- Pixel-perfect session replay with developer tools
- Automatic detection of user frustration signals
Unique Value: Provides a single source of truth for the digital experience, enabling cross-functional teams (product, engineering, support) to see exactly what the user saw.
🎯 Use Cases (4)
✅ Best For
- Customer support ticket resolution
- Bug reproduction for engineering teams
- UX research and usability testing
💡 Check With Vendor
Verify these considerations match your specific requirements:
- High-level, long-term quantitative trend analysis (better with Mixpanel)
- Marketing attribution
🏆 Alternatives
Offers more powerful analytics and developer-focused tools than Hotjar, and a more robust session replay capability than Heap.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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