GoTo Rescue
Remote support for a world on the go.
Overview
GoTo Rescue (formerly LogMeIn Rescue) is a market-leading remote support tool built for organizations that need to support a wide range of devices, including PCs, Macs, and mobile devices. It's known for its reliability, robust feature set for technicians, and integrations with help desk systems. It is designed to help support teams resolve issues quickly and efficiently.
✨ Key Features
- Multi-Platform Remote Control
- Mobile Device Support (iOS, Android)
- Diagnostic Tools
- Session Recording and Reporting
- Technician Collaboration
- Customization and Branding
- Calling Card for Easy Customer Access
- Integrations with Ticketing Systems
🎯 Key Differentiators
- Excellent mobile device support capabilities.
- High reliability and uptime.
- Powerful toolset for support technicians.
- Strong enterprise focus.
Unique Value: Provides a highly reliable and feature-rich platform specifically designed to increase first-call resolution rates and improve customer satisfaction in support environments.
🎯 Use Cases (4)
✅ Best For
- Large call centers providing technical support to customers.
- IT departments supporting a diverse range of employee devices.
- Troubleshooting and configuring smartphones and tablets remotely.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Users needing simple, unattended remote access for personal use.
- Price-sensitive small businesses.
🏆 Alternatives
Offers more advanced mobile support features and a more robust infrastructure than many competitors, but this comes at a premium price.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (All tiers tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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